Politique de confidentialité
Privacy Policy
(GDPR & PIPEDA Compliant)
Last updated: 10/04/2025
This Privacy Policy (the “Privacy Policy”) aims to formalize our commitment to respecting the privacy of users of the website https://glowyspark.com (the “Site”) operated by Madame Joelle Dumas.
The Privacy Policy and the Site’s Terms and Conditions of Sale form a contractual set. Any capitalized terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.
In providing our Site, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and also comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) applicable in Canada, under the conditions set out below.
A personal data item refers to any information relating to an identified or identifiable natural person. We collect and process personal data exclusively in strict compliance with GDPR and PIPEDA, for the provision of our Services or for communications about these Services.
We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Sensitive personal data such as racial or ethnic origins, political, philosophical, or religious opinions will never be requested.
By registering on the Site, you authorize us to process your personal data in accordance with this Privacy Policy. If you refuse to accept the terms of this Privacy Policy, please refrain from using the Site and the Services.
1. When Do We Collect Your Personal Data and What Data Is Collected?
We may collect and retain your personal data in the following cases:
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Browsing the Site;
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Creating an account, making online payments, placing an order, subscribing to a newsletter;
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Contacting us (customer service).
Your personal data is used to enable the implementation and management of the Site’s Services and to respond to your specific requests. It is also used to operate and improve our Services, our Site, and our business approach. This information is used solely by us to better tailor our Services to your expectations.
If you opted to receive emails and messages from us when creating your account, you will receive electronic and text messages about our products and promotions. You can unsubscribe at any time.
1.1 Browsing the Site
Connection data. Each time you connect to our Site, we collect data such as your IP address, the MAC address of your computer, the date and time of connection, and information about the browser used.
Browsing data. We also collect data identifying how you access the Site, which pages you visit, and how long you stay. We may use cookies for this purpose.
1.2 Creating an Account
Some Services require creating an account. You will be asked to provide personal data such as your full name, postal address, email address, and phone number.
1.3 Payment
Some Services may be paid. You agree that we may use external service providers who may collect personal data to facilitate credit card payments or other payment methods and the delivery of products or services.
We store payment details and purchase history either in our systems or those of the external provider, for accounting, compliance, and legal purposes.
1.4 Newsletter Subscription
When creating your account, you can consent to receiving newsletters about news, new products, services, and promotions. You can also subscribe directly by entering your email on the Site. You may withdraw your consent at any time at no cost.
1.5 Contacts
For customer service inquiries, we may use your name, email address, and phone number to respond to your requests.
2. How Do We Protect Your Personal Data?
We have implemented technical and organizational security measures to protect your personal data against distortion, damage, or unauthorized access. While no security measure is infallible, we strive to maintain a high level of security.
You are responsible for maintaining the confidentiality of your account password. Please do not share it and remember to log out when using a shared computer.
3. When Do We Share Your Personal Data?
3.1 Sharing Your Personal Data with Third-Party Companies
Your personal data may be shared with external service providers to facilitate services such as credit card payment processing and product delivery.
We may also transfer personal data to countries outside the European Union to fulfill your order. Such transfers are subject to Standard Contractual Clauses approved by the European Commission or the EU-U.S. Data Privacy Framework.
We use the Kudosi (AliExpress Reviews) application to display customer reviews on our Site. This application may process publicly available data from external sources to showcase product reviews. By using our Site, you acknowledge and accept the use of this application.
We will never share your personal data with third-party companies for marketing or commercial purposes without your prior consent.
3.2 Sharing with Authorities
We may disclose your personal data to administrative or judicial authorities when necessary for the identification, apprehension, or prosecution of any individual potentially harming our rights, other users, or third parties.
4. How Long Do We Retain Your Personal Data?
We retain your personal data for 5 years, allowing sufficient time to process your order and handle any return or refund requests beyond the statutory warranty period.
5. Cookies: How Do We Use Them?
5.1 What Is a Cookie?
A cookie is a small text file stored on your device when you visit an online service using a web browser.
5.2 How Do We Use Cookies on Our Site?
Cookies help us:
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Establish statistics on Site usage to improve user experience;
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Adapt the Site’s display to your device;
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Remember information entered into forms or selected products/services;
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Allow secure access to your account.
Social media cookies may also be generated via sharing buttons.
By continuing to browse the Site or interacting with its content, you consent to the use of cookies.
5.3 How Can You Control Cookies?
Your browser settings allow you to accept or refuse cookies, either systematically or based on the issuer. You can also choose to be prompted for consent before a cookie is stored.
Please note: Disabling cookies may affect the functionality of our Services.
5.4 Browser Settings
Each browser has specific settings for managing cookies. You can find instructions for Internet Explorer, Firefox, Safari, and Chrome in the original policy or online.
6. What Are Your Rights?
Under GDPR and PIPEDA, and upon providing proof of identity, you may request access to your personal data, rectification, deletion, restriction, or portability.
You can contact our data processing officer at glowyspark.team@gmail.com or by mail at:
761 rue du Muguet, Sainte-Agathe-Des-Monts, QC, Canada.
7. Can We Change This Privacy Policy?
We reserve the right to modify this Privacy Policy at any time. Changes will be published on this page. Continued use of the Site after any changes signifies your acceptance of these changes.
8. Contacting the CNIL (France) or the OPC (Canada)
In France, you can contact the CNIL via its website or by mail at 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.
In Canada, if you have concerns about how your data is handled, you can contact the Office of the Privacy Commissioner of Canada (OPC).